RETURN & EXCHANGE POLICY
We have high quality control standards to ensure that all products we ship are in pristine condition, however, we understand that a return or an exchange request is sometimes unavoidable.
We suggest that you inspect your package upon arrival. In the rare case there is a damaged item, missing item or an incorrect item in the package, please contact us immediately, so we can correct any problems.
Return/Exchange Guidelines
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
We will only process return requests for products with defects. Please be aware that slight variations in color and size (size differences of 1-3cm are normal within the industry) are inevitable and should be expected.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Items returned with obvious use, makeup, deodorant, perfume, or similar product stains will be subject to refusal.
To start a return, you can contact us at support@aubreyapparel.com to get exact return instructions (including return shipping address).
If your return is accepted we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Attention: Please, do not return the parcel to the address specified on a parcel, it is not the address for return. If you sent goods without notice of Support Service, such goods are not accepted.
You will be responsible for paying for your own shipping costs for returning your item. Return shipping costs are non-refundable.
For returns due to change of mind, please not that the original shipping fee of USD 5 will not be refunded as that has gone to our shipping company and your local delivery company for delivering your order to you. Change of mind refers to any reason other than defects found in the item you received.
You can always contact us with any returns question at support@aubreyapparel.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items such as undergarments cannot be returned. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@aubreyapparel.com.