RETURN & EXCHANGE POLICY
At Aubrey Apparel, we take pride in carefully inspecting every order before it leaves us. While we maintain high quality standards, we understand that there may occasionally be situations where a return or exchange is necessary.
If you believe there is an issue with your order, we're here to help and will always do our best to find a fair resolution.
Return & Exchange Guidelines
We accept return requests within 14 days of the date your order is delivered.
To be eligible for a return, the item must be:
- Unworn and unused
- In its original condition
- With all original tags attached
- In its original packaging
Items showing signs of wear, washing, makeup, perfume, deodorant, stains, pet hair, or any other use may not be eligible for return.
Damaged, Defective or Incorrect Items
Please inspect your order upon delivery.
If you receive an item that is:
- damaged,
- defective,
- or incorrect,
please contact us within 14 days of delivery at support@aubreyapparel.com.
To help us investigate your claim, please include:
- your order number,
- a brief description of the issue,
- and clear photos or videos showing the problem.
Once reviewed, we'll work with you to determine the most appropriate resolution, which may include:
- a replacement,
- an exchange,
- return instructions,
- a refund,
- or another suitable solution.
Change of Mind Returns
If you would like to return an item for any reason other than a defect or issue with the product, you may contact us within 14 days of delivery to request a return.
Approved change-of-mind returns must meet all eligibility requirements listed above.
Customers are responsible for return shipping costs.
Original shipping charges (USD $5) are non-refundable, as these charges have already been paid to our shipping and delivery partners.
Return Instructions
Please contact support@aubreyapparel.com before returning any item.
If your return request is approved, we'll provide detailed return instructions, including the correct return address where applicable.
Please do not return items to the shipping address shown on your parcel, as this is not our returns processing address.
Returns sent without prior authorization may not be accepted.
For higher-value returns, we recommend using a tracked shipping service, as Aubrey Apparel cannot be responsible for parcels that are lost during return transit.
Natural Variations
Some variations are considered normal and are not regarded as defects.
These include:
- slight colour differences due to lighting, photography or screen settings;
- size variations of approximately 1–3 cm within standard manufacturing tolerances;
- minor differences in fabric texture or appearance that naturally occur during production.
Non-Returnable Items
For hygiene reasons, certain products cannot be returned, including:
- undergarments;
- gift cards;
- clearance or final sale items.
If you're unsure whether your item is eligible, please contact us before requesting a return.
Exchanges
The quickest way to receive a different size or colour is to request a return (where eligible) and place a new order for your preferred item.
European Union Customers
If your order is delivered within the European Union, you may have additional rights under applicable consumer protection laws, including the right to cancel or return your order within 14 days.
Returned items must still be unworn, unused, with tags attached, and in their original packaging.
Refunds
Once your returned item has been received and inspected, we'll notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method within 10 business days.
Please note that your bank or card issuer may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved, please contact us at support@aubreyapparel.com.